Job Type : Full-time, Permanent
Shift : Monday to Friday
Compensation : Between $22.96/h and $25.05/h
Job ID : 1142

MAIN DUTIES

At Atlas, the customer service representative acts as the primary point of contact for clients, coordinating requests related to shipments, deliveries, and logistics services, while maintaining fast, courteous, and efficient service.

OTHER RESPONSIBILITIES

Here are some additional tasks you will be responsible for :

Answer calls, emails, and client requests

Provide information regarding deliveries, shipment status, and timelines

Follow up on orders and ongoing transportation

Coordinate with dispatchers and transportation partners

Handle complaints or problematic situations professionally

Update client records in the system

Prepare and send transport documents when required

Maintain a high level of customer satisfaction

PROFILE REQUIRED

Who are we looking for? The candidate must :

Have experience in customer service (transport/logistics; an asset)

Have excellent communication skills

Be organized, autonomous, and able to manage multiple requests simultaneously

Be proficient with basic computer tools (email, internal systems, Excel)

Speak French and English

CONDITIONS

Full-time or part-time (between 20 h and 50 h per week);
Compensation : Between $22.96/h and $25.05 $/h + overtime after 9h each day;
Time-and-a-half pay after nine hours per day for customer service agents;

BENEFITS

What we have more to offer you :

You are home with your family every evening during the week and every weekend;
Ten sick days per year (3 days to start, then 1 additional day each month, up to a total of 10);
New uniform including safety shoes provided each year;
Up to six days off during the holiday period;
Group insurance paid approximately 70% by the employer, including vision and dental care. Medications reimbursed at 80%.;
Pension plan (after one year of service);
Access to a virtual healthcare service.

For any questions, contact our HR team at hr@transportatlas.com  or call us at (800) 594-5571.